Writings

No sign here: what parking zones taught me about change management

I once watched a parking attendant writing tickets and asked him, out of genuine curiosity: how are people supposed to know they are in a restricted zone? The nearest sign was more than 300 metres back, and depending on which direction you came from, you would miss it. You are in an unfamiliar area. You… Continue reading No sign here: what parking zones taught me about change management

Do You Have Shadow AI in Your Organisation? Learn From It.

Shadow AI grows in the gap between what employees need and what organisations provide.

What Is Shadow AI? Shadow AI refers to the use of artificial intelligence tools, most commonly large language models (LLMs) such as ChatGPT, Gemini, and others, by employees without the knowledge, approval, or oversight of their organisation. The idea being it is the use of AI in the shadows: unsanctioned, un-managed, and often invisible to… Continue reading Do You Have Shadow AI in Your Organisation? Learn From It.